Lilly Parker Antiques, Inc. Sales and Guarantee Policy:
Lilly Parker Antiques, Inc. has been in antiques sales and appraisal business for fine Asian and European Antiques for 40 years since 1975 in McLean, Virginia USA.
All sold items are fully guaranteed for 7 days from the date you receive items to be as described. All the sales are final after 7 days.
We make every effort to describe and explain things as accurately and honesly as possible. If we made a mistake describing for damages, restorations or dimensions, we will accept returns if you are not fully satisfied, notify us first for return authorization within 3 days of delivery date via email with photographs, and return to us postmarked within 7 days of delivery date. All return items must be received by us in its original condition we sent it with full insurance coverage. We do not accept any return items damaged or altered.
If there is an error representing item for age, date, title and authenticating, customer must enclose the original email invoice with written appraisals by licensed and authorized appraisers whom physically examined the item in question, with contact name and information of the appraisers and return to us post mark within 7 days. Upon receipt of return item with proper documentation from customer, if we are in error for authenticating item, then we will issue a full refund minus shipping and insurance charges. Customer is responsible for shipping and insurance charges both times.
We ship by USPS, Fedex, UPS to domestic and overseas confirmed address. U.S. Virginia residents without a use and sales tax exemption need additionally pay 5% of the cost price. Buyers pay both shipping and insurance charges. Customs and other financial charges incurred in overseas is responsible by buyers. We do very careful packing and provide tracking numbers after ship each item via email to all buyers. We are not responsible lost shipment during transit after left U.S. for International shipping.
Claims for damage must follow guidelines of the shipper. When you received the items is damaged, you notify us by email with photographs of the damages and description, same time you notify the shipper and follow the proper documenting with shipper within 7 days of the receipts of good. Do not repack and ship as that may void shipper's coverage. Keep the object with all original packaging, do not discarding any material or documentation until you are settled fully with shippers.
Customer is responsible to examin the photosgraphs and descritions of each item before ordering. We do not sell any items on approval whether the color and sizes are right or not for your purpose.
All furniture sales are final, no refund, no return.
We accept Paypal - Paypal accept VISA, Master Card, American Express and Discover Card from people don't have Paypal account, bank wire transfer, money order, certified check, Western Union and personal check. Personal check will be used in U.S. only and we ship after funds clear the deposit. There are certain limitation and restrictions for International buyers using credit card purchase, please contact us first.