SALES POLICY AS OF 1-JANUARY 2018
CONTACT: Please contact us with any questions at firstname.lastname@example.org. All items are subject to prior sale. Please confirm availability as some may be temporarily “on hold or layaway”. Please don't hesitate to contact Trocadero about our excellent member status.
PAYMENTS: Payment in US Dollars must fully clear processing before shipment. Typical times are as follows: US Postal Money Order (1 day), Direct Bank Transfer (1 day), or USA Personal Check (5-10 business days). We no longer accept PayPal Goods/Services or CC payments.
LAYAWAYS: Layaways are welcome. The first down payment of 25% is non-refundable for taking the item off the market. Additional monthly payments are typically made over 3-4 months. Items over $1200 may be extended to 6 months if needed. If you are unhappy with your purchase for any reason you may return it for a refund less the 25% down payment. However, that may be applied to a new item.
RETURNS: We want you to be happy! We will gladly accept returns for non-damaged items if you are unhappy for ANY REASON upon receipt. You must contact us for return authorization. Items must be returned to us fully insured with signature confirmation within 14 business days. Shipping/insurance or other unrecoverable fees will not be refunded.
USA SHIPPING: For your protection we fully insure EVERYTHING and require a SIGNATURE. The Continental USA shipping cost is TBD but will not exceed $7.50 plus 1.5% of the item price for insurance.
INTERNATIONAL SHIPPING: Unfortunately, we will no longer ship to countries other than the US, Canada and Great Britain. Price is quoted on an individual basis. Contents will be fully insured, no exceptions. Insurance has become VERY costly and often not worth it. Once it leaves the US, we are not responsible for loss, customs fees, or confiscation.
DAMAGE OR SHIPPING CLAIMS: Loss or damage claims must first be processed through the shipping carrier before a refund can be made. Note that once packages leave the US, international carriers are often responsible for delivery.