DOMESTIC REFUND POLICY
We strive to describe the origin and condition of our merchandise as accurately as possible. Any item found by a client to have been misrepresented may be returned for a refund. Clients must request authorization to return an item within three days of its receipt, and authorized returns must be received by us within seven days. The client is responsible for shipping and insurance in both directions. Returned items must be received by us in the condition in which they were originally sent.Returns charged to a credit card are subject to a 3% re-stocking fee. No refunds will be issued for items that have been altered or damaged in any way.
Any item damaged in shipping must be presented to the clientís local post office along with the box and all of the original packing material. Failure to do so will void postal insurance. We will promptly assist clients in completing paperwork for postal insurance claims.
INTERNATIONAL REFUND POLICY
We are sorry, but due to U.S. Customs regulations and tariffs, we are unable to offer refund privileges to our foreign clients.
AUCTION SALES POLICY
Items offered for sale via eBay or other online auctions are not returnable. Please email your questions before bidding.
We will NEVER sell, give or exchange client email addresses or purchase histories to any other party. All client transactions are conducted via Trocadero.comís secure servers. Clients may occassionally be notified of special offers, sales, etc., by either AntiquesDC.com or our sister website, KensingtonHouseAntiques.com. Any client may be removed from our mailing list upon request.