Although bank to bank transfers (also known as bank wire transfers) at buyer expense is our preferred method, we are also accepting secure payment through Pay Pal, Western Union or credit card for purchases up to US$2000 and we will absorb the 3% - 4% surcharged at our expense. Please contact us for any payment method.
All prices are in USD and exclusive of freight and insurance. Buyers are also responsible for import duties and taxes from their respective countries.
We will write the sales price on an invoice unless you contact us. Please let us know if you have any request.
For majority of purchases, we use EMS for value and efficiency. Once the item is shipped, we will provide tracking number that can be viewed online. We will ship within 3 working days after payment has been received. 10 - 15 working days if good and representative suitcase style box is needed and 15 - 30 working days for fine Japanese style wooden box (for item purchased above US$2000) without any additional charge.
Big and heavy item need to be crate.
Item Lost or Damage
Any delay, damage and loss due to post office/shipping company handling is beyond our control. However, insurance cover the amount listed on the invoice.
In compliance with distance selling regulations, we provide a full refund or exchange if you are unsatisfied with your purchase, no question asked, providing the item is returned within 30 days of receipt, in the condition it was sent. This does not apply to fault or damages caused by neglect, accident or misuse. A full refund of the purchase price, excluding bank administration fee, delivery and packing cost, within 3 days upon the save receipt of the item. Please informed us prior to an item being sent back and also item returned or exchanged need to be fully insured.
Our mailing address is:
MANGGA 2 MALL
Ground FL No. 24 B
Phone : +62 87711888889
Repair and Certification
Any item purchased that has fault but unrestored, if the buyer needs the item to be restored, we can help it at our expense before being sent. We can also arrange for important item prior to sale, at buyer expense, to be scientifically tested with the worldwide oldest private laboratory for Thermoluminescence analysis, LABOR KOTALLA, GERMANY (approx. needs 3 months) or/and ICP-MS method from reputable laboratory.
Please be sure to view photographs carefully to avoid any error or misunderstanding. If you need additional photos taken from different angles, please inform us. We try our best to serve better and our goal is none other than for your buying experience to be a pleasure.