Selling Policy. Every item we sell are described /catagorized base on our family experience in collecting chinese ceramics more than 100 years majority base on it`s Shape, Colors, Decoration style, Foot (foot rim & inner area), Glaze, Age signs, Mark. We could not provide any warrantee or any sort of guaranteed representation on regard to age of any items offered for sale, as opinions are known to vary from one expert to the others. There is no scientific approach to detemine autenticity of ceramics age. Identification and authentication of chinese ceramics is a complex process of an overall verification of numbers of factors. Please no hesitate to ask us more detailed questions /photographs about the item of interest; to satisfy your self please conduct or do practice extra due diligence , conduct extra investigation thru independent experts on the piece before ordering or making payment. By confirmed (paid) buying/ordering our items you therefore agree to the following terms and condition of business with us and following disclaimer: you are buying/agree on the purchased item as descriped on the item description section and category on Trocadero site. We would like to refund the payment minus shipping, handling, tax and insurance cost if we have significantly misrepresented the item in the Trocadero listing categories within 14 days after shipping. Refund will be made after the item is returned to us in its original condition. It`s mean you must return the item safely and you would be responsible to any damage occurred in shipping. We do not want any buyer who intends to buy it just to obtain a chance to study the item and ask for refund as it is a loss deal for both. If you are not confident with our dating or prepared to own this item, please do not order.
Payment. We are accepting payment T/T bank wire transfer and paypal which is our preferred payment method, we will provide you to our bank detail.
Shipping. Shipping normally will be done in 3 working days after payment except an item needs a wood box, it will take longer time about 14 days. We are using DHL , EMS or Fedex for shipping the items, all items will be securely pack and tracking number will be provided. Estimated of shipping cost could be quated at any time, please contact us for actual shipping cost. We could not responsible to any possible import restrictions, conditions or taxes in your country regulation, so you should always ensure prior to purchase from us that there will be no problems with importing any items bought from us. It is your responsibility to comply with any local customs condition or import taxes. Any goods delayed or lost due to your refusal or failure to deal with your custom requirements will be your responsibility and could not be reason to claim as non-reciept and is not covered by our insurance. Any delay, damage and loss due to shipping company handling is beyond our control. However, insurance cover the amount listed on the invoice as a both agreement.