antiques decor by fiona kenny Home
Sales Policy
Shipping: All of our items are priced in US dollars. We accept cheques from Canada and the USA, international money orders (US customers: No green US postal money orders please, as our banks cannot accept them - we do accept the pink international US postal money orders, or bank or retailer money orders), Visa, Mastercard (to confirmable and shipped to confirmed addresses only), bank wire transfers, Western Union or securely packaged cash by registered mail as forms of payment. Items over $85 in value paid by Visa or Mastercard must be sent trackable and insured post. We ship through Canada Post and FedEx. Canada Post is a little different from US Post - it is usually bit more expensive than USPS, but is our most reasonable delivery service. We can ship either air mail or surface, but surface mail outside of North America is much slower. Shipments within North America will generally arrive in a few as 5-7 business days for air mail and 8-20 business days for surface mail, but on the odd occasion will take a few days longer. Air mail to Europe/Asia/Australia is generally 5-15 business days: Surface mail to Europe/Asia/Australia is generally anywhere from 4-12 weeks. We give a shipping quote for surface shipping to the US if possible in all of our item descriptions, but please note that the rate may be subject to change, as rates in Canada tend to be subject to more frequent cost rises than US post, so the quote we send you at the time of order will be the actual quote - we do not always have the time to update the rate given in the listing. We are happy to give quotes for any other country upon request - our email is Shipping rates are given at the amount it costs us, and are not included in the price. There are no handling fees. Please note that we do not use UPS, as they refuse to insure anything antique from Canada, and they have shown a sad tendency to break stuff... We do deal with FedEx - they will pick up here (please note that Saturday or Sunday pickups are not available here) but they are usually more expensive than the postal service, and the rate given is for next day delivery (excepting weekends). If you have a preferred other way of shipping, we will accomodate whenever possible. We make every effort to properly research and describe our items, and if we are not sure of some aspect of the item, we will say so in the description...but please feel free to ask questions. We will consider returns on an individual basis, under specific conditions, and any returns may be subject to a re-stocking fee, and will not include shipping.

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