I describe all my jewels as accurately as possible. Mistakes do occasionally happen, though, so if you are not happy with your purchase because you feel it has been misrepresented in any way, you may return it for a refund. You must request authorization to return an item within three days of its receipt, and authorized returns must be received by me within seven days. If the item was misrepresented I will reimburse you for the cost of insuring and shipping the item back to me. Returns charged to a credit card are subject to a 3% restocking fee. Returned items must be received in the condition in which they were originally sent. I will have photographs as reference. No refunds will be issued for items that have been altered or damaged in any way.
Please contact me immediately to report any shipping damage. It is essential that you retain all boxes and shipping material, as it may need to be presented to your local post office for evaluation. Failure to do so will void postal insurance. I will assist clients in completing paperwork for postal insurance claims as promptly as I am able (I am unavailable approximately 1 weekend out of 4).
All packages shipped to addresses outside the United States will bear appropriate customs declarations. I am sorry, but due to U.S. Customs regulations and tariffs, I am unable to offer refund privileges to overseas clients.
Clients may request layaways for purchases that total $200 or more. An initial non-refundable deposit equal to 1/3 of the sales price is due immediately to secure the layaway. The final payment, due no later than 90 days after the purchase date, will include all shipping and insurance charges. Items on layaway may not be returned for any reason. In the event that the final payment is not received within 90 days, the initial deposit is non-refundable and the item(s) will be offered for sale to other clients.
I make every effort to provide detailed and accurate descriptions and good photographs of all the items I offer. It is your responsibility to thoroughly review all the photos and the entire written description prior to placing an order. Questions are encouraged. Please understand that I cannot be responsible for any disappointment that may arise if you do not read the text carefully and review the photos closely. Buyer pays for shipping, insurance, handling, and delivery confirmation (tracking number). I charge sales tax to all California residents, unless they have a valid Seller's Permit Number. Thanks for your cooperation.