tatami antiques - The Art of Japan for sale
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Sales Policy


SYSTEM

tatami (i.e. tatami antiques) consists of a gathering of the participants (antique dealers in Japan) as a team, which is basically managed by Dai Okumura (hotoke antiques). The basic business configuration of tatami is that the each dealer directly do business with the each customer through the each listing page in Trocadero as the every single dealer is independent, so that, to be a bridge as English-Japanese translator between the each dealer (as Non-English speaker) and the each customer, I (Dai) temporarily receive the all inquiries and all orders from the each customer to translate for the each dealer, and distribute the each translation to the both sides.

(So, combined shipping is accepted only if the multiple purchased items are listed by the same dealer because of this reason. Please check carefully the further information at the below term of SHIPPING in advance.)


DESCRIPTION

The all listing items are guaranteed to be as represented at the description by each of the all professional antique dealers gathering for tatami. As based on that, minimum necessary explanation by simple and concise composition is described at the each listing for easy and quick understanding. But, if you need further information for the specific items, please contact its each dealer individually in advance and we'll try to reply for your inquiries as soon as possible.


PAYMENT

Basically, required payment method is Paypal. But, International Postal Money Order and Bank transfers (via Citibank / *Its transfer fee will be charged to your side.) will be accepted as well. No personal cheques, No private enterprise's money transfer services, and No cash by mail from overseas can be accepted under any circumstances.


SHIPPING

Directly from the each individual dealer of tatami in Japan, the all purchased items are shipped by EMS with full-covered insurance and tracking service.
The each EMS shipping charge is calculated by its well-packaged item weight and the place of your destination as described in the each listing page.
Combined shipping is accepted only if the multiple purchased items are listed by the same dealer because the each dealer of tatami is individually running business.
Insurance charge for the every purchased items is free as included in the item price with EMS shipping charge quoted at the each listing page.


CUSTOMS DUTIES

Customs duties for the declared customs value of the purchased items may be charged and these extra charges are not included in the total price in the every invoices from tatami.
Because the customs duties rates vary from country to country and to know what import duties will be for your country is advised to the every customers, we can not be held liable for these charges under any circumstances.


REFUND

However, for exceptional case, if the customers claim that the description turns out to be incorrect, the purchase price will be refunded providing that return must be insured and arrive in the original condition as purchased within 14 days on receipt of the item. (Shipping handling will be charged from the refund.) Any purchased items can not be returned for customer's personal reasons under any circumstances.


 
 


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