Five Cranes Gallery
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Sales Policy
Payment accepted:
PayPal (we will send you an invoice via email so you can complete a secure online payment) or direct bank transfer (please ask for our bank account information).
We offer an interest-free payment plan for some of our items. Items will be shipped once payment has been made in full. Although it is possible to cancel the plan, please be aware that a 20% cancellation fee will be applied. Please don't hesitate to email us with any questions.

Shipping:
For items under $5,000, preferred method of shipping is USPS Priority or Express Mail with insurance (domestic or international).
However, upon client request and/or when the price of an item exceeds $5,000, an alternate method of shipping may be more appropriate. Unless otherwise indicated in the listing, the buyer pays for shipping, handling, and adequate insurance.
International buyers, please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
Purchases by clients located within New York State will be subject to New York State tax of 8.875%. If you're located in the Tri-State area or within 100 miles of New York City, we would be happy to hand-deliver your item - please inquire about a nominal travel cost.
In the unlikely event of a piece getting lost in transit, we will work with you and the insurer.

Returns:
If you are not satisfied with an item because of a major unrevealed flaw that becomes apparent after you receive the item, you have 14 days from the date of receipt to return the item in its original condition (you are responsible for return shipping and insurance).
Although we make every effort to present the items as close to reality as possible in our photos, please be aware some colors may still appear slightly distorted, depending on the monitor color settings of your device (for example, some colors appear a bit duller in the photos than they are in real life.) Please feel free to request additional photos, which we are happy to email you.
Depending on the item, only an exchange or a credit - rather than a reimbursement - might be accepted. Please inquire.

Regarding any of our gallery policies, please email us at mina@fivecranes.com with any specific questions. Many thanks.

 
 


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